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GRIEVANCE REDRESS MECHANISM |
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CIPET has established a Grievance Redress Mechanism with commitment to address any customer complaint or Grievance in a formalised procedure with following guidelines. |
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• Grievances shall be acknowledged and forwarded to concerned authority in a time bound manner as stated in the process flow of Grievance Redress Mechanism. |
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• Visitors to CIPET will be treated with courtesy and heard patiently to facilitate solving of their grievances. |
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The process flow of Grievance Redress Mechanism would be as follows: |
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| Step 1 |
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The customer may approach Dy. Director/Chief Manager (Project)/Manager (Project) who
is the Head of the Centre through Customer Service Cell (CSC) at Centres with the
Grievances/ complaints. The Head of the Centre (list enclosed) shall send the reply
within 15 days from the date of receipt of the representation. |
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| Step 2 |
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If the aggrieved client is not satisfied with the reply of the Head of the Centre, then they can represent to the Chief Manager (Technical) who is the Nodal Officer of CIPET
for implementation of Citizen Charter. He shall examine and give his reply within 15 days
from the date of receipt of the grievances. |
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| Step 3 |
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If the Client/Customer is not still satisfied, they can represent to the Director General,
CIPET and after examination he shall give his reply within 30 days from the date of
receipt of the grievances. |
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| Step 4 |
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If the Client/Customer’s grievances is still not redressed, then they can represent to
the Director of Public Grievances for Department of Chemicals & Petrochemicals. |
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Contact Address of Director of Public Grievances for Department of Chemicals & Petrochemicals, Director General CIPET & Deputy Director/Chief Manager/Manager at Centres & Corporate Office |
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Director of Public Grievances, Department of Chemicals & Petrochemicals |
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Smt. Neelkamal Darbari, I.A.S., |
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Joint Secretary
Room No. 341, A-Wing, Shastri Bhawan, New Delhi
Telephone No.:23383428
Fax No.: 23073682
E-mail: neelkamal.d@nic.in |
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Director of Public Grievances will be assisted by: |
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Shri O.P. Sharma, Deputy Industrial Adviser |
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Room No. 341, A-Wing, Udyog Bhawan, New Delhi
Telephone No.: 23061442
Fax No.: 23061187
E-mail:omsharma@nic.in |
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Director General of CIPET |
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Prof. (Dr.) S. K. Nayak |
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Director General
CIPET CORPORATE OFFICE
T.V.K. Industrial Estate
Guindy, Chennai – 600 032
Tel:++91-44-22253040 , +91-22254780 - 85
Fax: +91-44-22254787
Email: cipethq@vsnl.com
Website: www.cipet.gov.in |
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Shri S. K. Sharma,
Deputy Director (Corporate)
Email:ddcorpcipet@gmail.com
CIPET corporate office,
T.V.K. industrial estate,
Guindy, chennai – 600 032. |
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044 |
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22254788 |
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22254787 |
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Shri.S.Sugumar
Chief manager (Technical)
Email: cpcmt1@gmail.com
CIPET corporate office,
T.V.K. industrial estate,
Guindy, chennai – 600 032. |
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044 |
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22254779 |
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22254787 |
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S. Ilangovan
Chief Manager (Technical)
Email: bdccipet@rediffmail.com
CIPET corporate office,
T.V.K. industrial estate,
Guindy, chennai – 600 032.
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044 |
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22254781 |
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22254787 |
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Shri.R. Rajendran
Chief manager (Personnel & Administration)
Email: rrajendran@cipet.gov.in
CIPET corporate office,
T.V.K. industrial estate,
Guindy, chennai – 600 032. |
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044 |
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22254782 |
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22254782 |
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Nodal Officer |
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Dr. S. C. Shit
Deputy Director
CIPET
Plot No.630, Phase - IV
GIDC, Vatva
Ahmedabad - 382 445
Email: cipetad1@sancharnet.in |
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079 |
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25830569
40083903 |
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25835236 |
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Shri Ishwer Singh
Chief Manager (Project)
CIPET
P.O. Rayon & Silk Mills
Adjacent to GND University
Amritsar - 143 104
Email: cipet_asr@sify.com |
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0183 |
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2256602
2258938
09478402221 |
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2258671 |
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Shri. S.K. Jain
Manager (Project),
CIPET
Plot No.1-B/1 (Meltron Building),
MIDC Industrial Area,Chikalthana,
Jalna Road,
Aurangabad 431 006.
Email: cipet_abd@rediffmail.com |
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0240 |
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3206636
2473530 |
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2476626 |
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Shri. P.K.Sahoo,
Chief Manager (Project)
CIPET
Sector "G" Govindpura Indl. Area
Bhopal - 462 023
Email: cipet.bhopal@gmail.com |
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0755 |
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2687454
2684769
7566177001 |
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2689041 |
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Dr. S.N.Yadav,
Chief Manager (Project)
CIPET
B-25, CNI Complex PO: Patia
Bhubaneswar - 751 024
Email: cipet_bbsr@sify.com |
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0674 |
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2743462
2743767 |
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2743863 |
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Dr. K. Palanivelu,
Deputy Director
CIPET
Thiru.Vi.Ka. Industrial Estate,
Guindy, Chennai 600 032.
Email: cipetchn@eth.net |
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044 |
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22254710
22254701 |
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22254707 |
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Shri. Karl Murthy,
Deputy Director
CIPET,
P.O: Changsari
District: Kamrup (Assam)
Guwahati – 781101
Email: cipet_ghy@sify.com |
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0361 |
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2680281
2680747 |
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2680281 |
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Shri P. Poomalai,
Deputy Director
CIPET
Annexe Building, City Centre, PO: Debhog
Dist. Purba Medinipur
Haldia - 721 657
Email: cipeth@sancharnet.in |
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03224 |
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253016
255404 |
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253016 |
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Mr. B. Ravi,
Chief Manager(Project)
CIPET
EPIP Complex
Hajipur Industrial Area
Hajipur - 844 101
Email: cipetpat@sancharnet.in |
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06224 |
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275316
277424 |
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275316 |
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Shri. K. Manoharan,
Chief Manager (Project)
CIPET
CIDA Phase - II, HCL Post
Hyderabad – 500 051
Email cipethyd@satyam.net.in |
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040 |
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27264040
27263750 |
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27264051 |
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Shri Imothiyam Singh,
Project officer
CIPET
C-12, Industrial Estate, Takyelpat
Imphal – 795 001.
Email: cipetim@sancharnet.in |
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0385 |
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2449158
2452870 |
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2449158 |
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Shri P Viswanathan,
Manager (Project).
CIPET
H 1045-48, Sitapura Industrial Area,
Phase – III, Tonk Road, Jaipur- 302 022.
Email: cipet_jaipur@yahoo.co.in |
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0141 |
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2770736
3239784 |
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2770736 |
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Dr. Vijaikumar,
Deputy Director –Incharge
CIPET
B-27, Amausi Industrial Area
Lucknow – 226 008
Email: cipetlko@satyam.net.in |
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0522 |
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2437646
2436910 |
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2436227 |
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Dr. (Mrs). Sania Aktar,
Deputy Director
CIPET
437/A Hebbal Industrial Estate
Mysore - 570 016
Email: cipetmys@sancharnet.in |
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0821 |
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2511903
2510618 |
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2510990 |
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Shri. AloK Sahu
Manager (Project)
CIPET
G.T. Road, Sewah Village,
Panipat- 132 108
Email: cipetpanipat@yahoo.co.in |
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0180 |
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3297993 |
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2565097 |
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